Case Study: Solving the Customer Satisfaction Challenge

A national shipping and warehousing logistics company was struggling to connect with high-level key decision makers to measure satisfaction. 

When working with client provided lists, getting results can be tricky. Instead of a limitless pool of participants, you are limited by those connected to the client. Add on the complicating factor that our client was looking for high level decision makers, and you have a recipe for low response rates. Qlarity Access worked with the national logistics company to ensure recruitment policies were in line with their brand expectations and did not bother their clients in any way which resulted in a high level of response. 

Explore how we set up a qualitative recruitment process that resulted in higher response rates and ultimately netted better decisions for the client in this case study. Download your free copy today!