---
title: "CFR Pulse: January 2020 Company Update"
description: Read January 2020's 'CFR PULSE', a company update from our co-CEO, Colson Steber.
---

[Qlarity Access Blog ](https://qlarityaccess.com/qlarity)

# [CFR Pulse: January 2020 Company Update](https://qlarityaccess.com/qlarity/cfr-pulse-jan-2020)

 Written by [Colson Steber](https://qlarityaccess.com/qlarity/author/colson-steber) | Jan 9, 2020 9:38:06 PM

 

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### **CFR 2019 Review**

- We rolled into 2019 on a high from 5 straight quarters of significant revenue growth and high work in progress volume to begin the year.
- The #1 thing we had to accomplish - Service Delivery Consistency
- The bridge to get there - Building our team

 

#### **2019 Investments**

- **Service Products**
- **Team**
- **Call Center**

#### **2020 Plans**

We executed with varying levels of success on all of the 2019 investments.  We absolutely improved our service delivery consistency dramatically. Many investments cost a lot of time and money.  We grew revenue annually by 2.2%, which is nothing to be ashamed of. Our financial performance got worse with how much we re-invested.

In 2020 we are focusing on adopting an [Entrepreneurial Operating System ](https://www.eosworldwide.com/)that will improve our focus on the right things at the right time.  I will go more into depth in future updates.

[View full post](https://qlarityaccess.com/qlarity/cfr-pulse-jan-2020)

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